COVID-19 Response

Coronavirus (COVID-19) Response

Bulk Billed Telehealth

Telehealth services will be available to:

All medicare eligible patients now have access to bulk-billed telehealth consultations with their family doctor.

This measure is aimed at reducing the risk of community transmission of COVID-19 and provide protection for patients and healthcare providers.

Outdoor Waiting Area
Outdoor Waiting Area

Sunnybank Hills Medical Centre is offering an outdoor waiting area for our patients.  Patients are encouraged to check in & notify reception staff that they will be waiting outside.  Your family doctor will then call you when it is time for your appointment.

Medical Attention & Testing

To seek medical help from a doctor or hospital, call ahead of time to book an appointment.

You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.

If you have a mask, wear it to protect others. Stay at least 1.5 metres away from other people. Cover your coughs or sneezes with your elbow.

Tell the doctor about:

  • your symptoms

  • any travel history

  • any recent contact with someone who has COVID-19

Getting tested

Your doctor will tell you if you should be tested. They will arrange for the test.

You will only be tested if your doctor decides you meet the criteria:

  • You have returned from overseas in the past 14 days and you develop respiratory illness with or without fever

  • You have been in close contact with a confirmed COVID-19 case in the past 14 days and you develop respiratory illness with or without fever

  • You have severe community-acquired pneumonia and there is no clear cause

  • You are a healthcare worker who works directly with patients and you have a respiratory illness and a fever

Who is most at risk?

Who is most at risk

In Australia, the people most at risk of getting the virus are those who have:

  • recently been in in a high risk country or region (mainland China, Iran, Italy or Korea)

  • been in close contact with someone who has a confirmed case of COVID-19

Based on what we know about coronaviruses, those most at risk of serious infection are:

  • people with compromised immune systems (such as people who have cancer)

  • elderly people

  • Aboriginal and Torres Strait Islander peoples (as they have higher rates of chronic illness)

  • people with chronic medical conditions

  • people in group residential settings

  • people in detention facilities

Symptoms of Coronavirus

Symptoms

Symptoms include fever, coughing, sore throat, fatigue, and shortness of breath.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

 

When to get tested

If you develop symptoms within 14 days of last contact with a confirmed case or of returning to Australia, you should seek medical attention. Your doctor will tell you if you need to get tested.

Hygiene & How to Protect Yourself

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue

  • disposing of tissues properly

  • washing your hands often with soap and water, including before and after eating and after going to the toilet

  • using alcohol-based hand sanitisers

  • cleaning and disinfecting surfaces

  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

Social distancing

One way to slow the spread of viruses is social distancing. For example:

  • staying at home when you are unwell

  • avoiding large public gatherings if they’re not essential

  • keeping a distance of 1.5 metres between you and other people whenever possible

  • minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions

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