COVID-19 Response

Coronavirus (COVID-19) Response

Bulk Billed Telehealth

Telehealth services will be available to:

All medicare eligible patients now have access to telehealth consultations with their family doctor.

This measure is aimed at reducing the risk of community transmission of COVID-19 and provide protection for patients and healthcare providers.

Patients under the age of 16 or concession card holders will be bulk billed Monday – Friday before 5pm. All other telehealth appointments may be privately billed.

Outdoor Waiting Area
Outdoor Waiting Area

Sunnybank Hills Medical Centre is offering an outdoor waiting area for our patients.  Patients are encouraged to check in & notify reception staff that they will be waiting outside.  Your family doctor will then call you when it is time for your appointment.

Medical Attention & Testing

To seek medical help from a doctor or hospital, call ahead of time to book an appointment.

You will be asked to take precautions when you attend for treatment. Follow the instructions you are given.

If you have a mask, wear it to protect others. Stay at least 1.5 metres away from other people. Cover your coughs or sneezes with your elbow.

Tell the doctor about:

  • your symptoms

  • any travel history

  • any recent contact with someone who has COVID-19

Getting tested

If you’re feeling sick:

  • Get tested today

  • Stay home and isolate until you get the results and your symptoms resolve.

Testing helps us find as many cases in the community as quickly as possible. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Symptoms of Coronavirus

If you have any of the following COVID-19 symptoms, no matter how mild, get tested:

  • Fever

  • Cough

  • Sore throat

  • Shortness of breath

  • Runny nose

  • Fatigue

  • Diarrhoea

  • Vomiting or nausea

  • Loss of smell and/or taste

Other symptoms people may experience include muscle or joint pain, and loss of appetite.

Call emergency services on 000 if you are very sick.


Where to get tested?

Fever clinics

Fever clinics are specialist clinics managed by Hospital and Health Services that assess people who may be infected with COVID-19. These clinics help to keep people who may be contagious away from other areas of hospitals and health centres. This helps to reduce the potential spread of the virus and keeps the emergency department available for emergencies.

Please be aware that during peak periods the wait times at our fever clinics could be a few hours. If your nearest testing facility is experiencing delays, please check other locations. Please check opening hours before leaving home and bring water, a hat and sunscreen with you in case you need it.

Please remember to social distance while you wait.

Testing clinics are available for people who are experiencing COVID-19 symptoms and are unwell. If you feel well and require a test (e.g. planning to return to your home country) you can visit a GP to be referred to a private pathology provider and avoid coming into contact with people who are unwell at the clinic.

To find your nearest testing location, please visit

Who is most at risk?

Who is most at risk

In Australia, the people most at risk of getting the virus are those who have:

  • recently been in in a high risk country or region (mainland China, Iran, Italy or Korea)

  • been in close contact with someone who has a confirmed case of COVID-19

Based on what we know about coronaviruses, those most at risk of serious infection are:

  • people with compromised immune systems (such as people who have cancer)

  • elderly people

  • Aboriginal and Torres Strait Islander peoples (as they have higher rates of chronic illness)

  • people with chronic medical conditions

  • people in group residential settings

  • people in detention facilities

Hygiene & How to Protect Yourself

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue

  • disposing of tissues properly

  • washing your hands often with soap and water, including before and after eating and after going to the toilet

  • using alcohol-based hand sanitisers

  • cleaning and disinfecting surfaces

  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

Social distancing

One way to slow the spread of viruses is social distancing. For example:

  • staying at home when you are unwell

  • avoiding large public gatherings if they’re not essential

  • keeping a distance of 1.5 metres between you and other people whenever possible

  • minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions